Maui Approved Minor Replacement CBOC (one stop shopping concept) Minor Project – Obligated $937,451.42

Maui Approved Minor Replacement CBOC (one stop shopping concept) Minor Project – Obligated $937,451.42

Maui Multi-Services Center (One-Stop):  A Land Donation Offer has been received from the State of Hawaii and has been approved by VA Central Office.  Recent turnover in the State required development of a Memorandum of Agreement (MOA) for the Land Donation.  VA Contracting, VAPIHCS, and the State of Hawaii are working towards final award, projected to be in early FY19.  Thirty percent design of the new CBOC has been accomplished with a remaining design/build project to be completed by mid-FY19.  Activation is projected during early FY20.

Next Milestone:  Finalize MOA regarding Land Donation late FY18.

Carlos A. Santana | Community Liaison
Office of Senator Mazie K. Hirono
300 Ala Moana Blvd, Suite 3-106
Honolulu, HI 96850 | Office (808) 522-8970

Maui Medical Group reopens for Maui vets and families

Tricare health insurance had been on hold

The health care provider temporarily put a hold on seeing patients with Tricare from April to August because of questions over a new management contract with the federal program. Tricare is a health care program under the U.S. Department of Defense Military Health System. The program serves military personnel, retirees and their dependents.

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eBenefits Outreach Flyer

eBenefits Outreach Flyer 2 

Need assistance with Registering and Navigating eBenefits?

How can eBenefits help you?

  • Apply for and check the status of VA disability compensation and pension claims
  • Access and change your VA information
  • View Payment history of received VA benefits
  • Obtain or submit an application for a VA home loan certificate of eligibility.
  • Download VA letters
  • And More…




Effective OCT 1, 2018, the Department of the Army will no longer recognize Veteran Health Information Cards (VHIC) for access to Tripler Army Medical Center.  Please note the following does not apply to Veterans and their caregivers who have a Military Retiree ID, Military Dependent ID, CAC ID, or PIV Card.

In order for Veterans and their caregivers to obtain timely access and prevent delays to VA services, the following must be completed:

Veteran and their caregiver must present a valid driver’s license or state ID and proof of social security number and have photographs taken at either:

  1. Spark M. Matsunaga Ambulatory Care Center between 8 a.m. and 3 p.m., Monday – Friday (Modular 5, Second Floor) 
  2. Army Garrison Visitor Control Center (VCC), Building 6508, Leilehua, Wahiawa, HI  Golf Course between the hours of 7:30 a.m. and 3 p.m. Monday through Friday  (please note the VCC is closed daily from 11 a.m. to 12 p.m.)
  3. Vet Mobile at Oahu Veteran Center –1298 Kukila Street Honolulu, HI 96818,

      Every 3rd Thursday of the Month

  1. Neighbor Islands Veterans can get their CAP card processed at the VA CBOCs
  • Background Check will be performed and approved (this may take up to 30 days).
  • Control Access Pass (CAP), valid for two years
  • VA will contact Veteran and their caregiver to pick-up pass

If a Veteran or their caregiver has “non-favorable” background information, that prevents the issuance of a CAP, our CAP Card Taskforce Lead will make contact to discuss the process of submitting a USAG Hawaii Access Control Denial Waiver Application and continued VA services options.  Our VA PIHCS Call Center 1 (800) 214-1306

We strive to provide the excellent service you have earned and deserve.  Our objective is to provide a smooth process for this transition to ensure timely delivery of care.

If you have questions regarding this policy contact the Army Garrison Visitor Control Center at (808) 655-1620.


VEText system transforming VA’s medical scheduling process

VEText system transforming VA’s medical scheduling process

Text messaging improves access, reducing thousands of missed appointments

WASHINGTON — The U.S. Department of Veterans Affairs (VA) recently launched VEText, a text messaging appointment-reminder system, which to date has helped VA reduce no-show medical visits by more than 100,000.

VA introduced VEText in March and 138 VA facilities are currently using the automated interactive text-message system, which reminds Veterans of upcoming health-care appointments, allowing them easily to confirm or cancel the event.

“Every missed appointment represents a lost opportunity to provide faster access to care for a Veteran in need,” said VA’s Acting Secretary Peter O’Rourke. “VEText underscores VA’s commitment to digital modernization and represents a milestone in putting more user-friendly capabilities in the hands of Veterans and our employees.”

According to the Veterans Health Administration’s (VHA) Office of Veterans Access to Care, as of July 9, more than 3.24 million patients have received VEText messages and canceled 319,504 appointments, freeing up time slots for other Veterans to use.

Veterans who have previously used the VA health-care system — with a cell phone number listed in their electronic health records — are automatically enrolled in VEText. Veterans can update their phone numbers during the check-in or check-out process for an appointment, at any kiosk or if they have a My HealtheVet Premium account at

VEText is integrated with VA’s electronic health-records system and does not require manual action by VA staff. Appointments are automatically scheduled and cancelled via text message, freeing staff to provide more personalized care to Veterans.

“VEText has changed the way we communicate with our Veteran patients,” said Dr. Carolyn Clancy, who leads VHA as executive in charge. “Veterans appreciate the convenient, user-friendly system and understand this technology not only helps them, but their fellow Veterans as well.”

For more information about VEText, visit:




Carlos A. Santana | Community Liaison

Office of Senator Mazie K. Hirono

300 Ala Moana Blvd, Suite 3-106

Honolulu, HI 96850 | Office (808) 522-8970