A direct number for veterans to call for New Initial Exam (NIE) 808-838-6522 This number will go live on Monday June 12 2023 and the hours of operation are 0800 – 1600 Mon – Fri
Also when the Veterans call the CBOC main line, here are the options. (The phone tree is the same for ALL CBOC)
Kauai – 808-246-0497
Maui – 808-871-2454
Hilo – 808-935-3781
Kona – 808-329-0774
Leeward – 808-312-6800
Windward – 808-234-2240
AMS – 684-699-3730
Guam – 671-475-5760
New Patient Appointment (New Initial Exam) – 808-838-6522
• Press 1 – Pharmacy
• Option 1 – Automated refills (Lines open 24 hours a day/7 day a week)
• Option 2 – Speak to a pharmacy representative (Lines open 0730-1600, Mon – Sat)
• Press 2 – Schedule/Cancel an appointment or relay a non-urgent message to a clinic
• Option 2 – Primary Care (Lines open 0730 – 1600 Mon – Fri)
• Option 3 – Specialty Care (Lines open 0800 – 1600, Mon – Fri)
• Option 4 – Mental Health (Lines open 0800 – 1600, Mon – Fri)
• Press 3 – Telephone Advise Nurse: if you are ill, injured or have a medical condition.
HON Telephone Advice Nurses are available to take the calls 0745 – 1600, Mon – Fri.
After 1600, Nights/Weekends/Holiday’s – Calls are routed to our San Francisco Triage Nurse (this line is 24/7)
• Press 4 – Health Care eligibility questions (Line open 0730-1600, Mon – Fri)
• Press 5 – VA Billing inquiries (Lines open 0800-2000 EST, Mon – Fri)
• Press 9 – Care in the Community (CITC)/Non-VA Care & Patient Advocate (Line open 0730-1600, Mon–Fri)
• Option 1 – CITC
Option 1 – To speak with a representative
Option 2 – CITC Patient Advocate
• Option 2 – Facility Patient Advocate
• Press 0 – Operator Assistance (Line open 0600-1600, Mon-Fri)
TIP: YOU MAY SELECT ANY OF THE OPTIONS AS SOON AS THE AUTOMATED MESSAGE BEGINS ANNOUNCING THE OPTION
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